Privacy Policy
How we collect, use and protect the information you share with us.
Last updated: 23 September 2026
This Privacy Policy explains how Soft Trade Enterprises (“we”, “us”, “our”), having its place of business at B 3/354-5-3-C-1, Ravindra Puri Road, Ravindrapuri, Varanasi, Uttar Pradesh 221001, India, collects and handles personal information through this website, our WhatsApp business number and our email.
Information we collect
We collect only the information you choose to give us:
- Name
- Phone number or WhatsApp number
- Email address
- City or location
- Details of the software requirement or strategy you describe
- Messages you send us on WhatsApp, by email or through a form on this site
We do not collect government identification numbers, bank account numbers, card numbers, broker login credentials or trading account passwords, and we will never ask for them.
How we use your information
- To reply to your enquiry and prepare a quotation
- To deliver and support the software you have ordered
- To send service-related updates about your project
- To maintain our own business and accounting records as required by law
We do not use your information for automated decision-making or profiling.
WhatsApp and Meta
We communicate with customers through WhatsApp Business. Messages sent to our WhatsApp number are processed by WhatsApp in accordance with the WhatsApp and Meta privacy policies. If you contact us through an advertisement on Facebook or Instagram, Meta may share with us the contact details you submit. We use those details only to respond to your enquiry.
Sharing
We do not sell, rent or trade personal information. We share it only with service providers who help us operate — for example payment gateways, hosting and email providers, and our accountant — and only to the extent needed, or where disclosure is required by law.
Client strategy confidentiality
Trading strategies, rules and source material shared with us for development are treated as confidential. We do not publish, resell or reuse a client’s strategy for any other client or for our own purposes.
Retention
We keep enquiry records for as long as needed to serve you and to meet legal and tax obligations, and delete or anonymise them afterwards.
Cookies
This website may set cookies that are necessary for the site to function and to collect anonymous usage statistics. We do not run advertising or tracking cookies of our own on this site.
Your rights
You may ask us to access, correct or delete the personal information we hold about you, or ask us to stop contacting you. Write to tech@softtradeai.com and we will respond within a reasonable period.
Children
Our services are not directed at anyone under 18 years of age and we do not knowingly collect their information.
Changes
We may update this policy. The revised version will be posted on this page with a new “Last updated” date.
Contact
Soft Trade Enterprises
B 3/354-5-3-C-1, Ravindra Puri Road, Ravindrapuri, Varanasi, Uttar Pradesh 221001, India
Email: tech@softtradeai.com
Phone: +91 92506 26520